Service Support

City Docs Solutions Limited has obstinately pursued its focus in providing an exceptional customer care in every area, from a pre-sales survey to post-sales support, with view of satisfying its clients to the best of their ability.
At City Docs Solutions Limited we believe that any product sold must be supported by a good post-sales service. Hence we have a range of full service agreement options available to ensure our clients enjoy complete peace of mind once they have purchased photocopiers, printers, multi-functional devices or scanners from us.
Our service agreements generally cover all labour, parts and, in many cases, toner. You will be committed to paying a small "cost per click" charge for each print or copy you produce, in order to finance the service agreement. Our cost-per-copy rates offer comprehensive cover at a competitive price. One of the advantage of this offer is that we do not have a minimum monthly fee as with most other suppliers and as you only pay accordingly to the amount of copying and printing performed.
City Docs Solutions Limited-employed service technicians maintains a full UK- wide service coverage you can get and rest assured that we are well-placed to offer exemplary support when you need it most and at your convenient time. We have proven experience within the industry and can guarantee that you have the best support in place to get you back on track in case of a technical emergency.
Service Agreement Options provided by City Docs Solutions Limited offer you a total headache-free usage of your machines and all the support in getting back on track in minimal time, with minimal fuss. For more information on our range of customisable service Agreement please speak to one of our dedicated sales account managers.
City Docs Solutions Limited's service centre holds a substantial stock of the most commonly required parts and consumables. Should your machine require something a little out of the ordinary we carry a full parts stock within our London-based centre.